Excelsior ltd. - Privacy Policy 2025

Last updated: August 29, 2025

Excelsior Ltd. (“Excelsior,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us in the course of providing process serving and related legal support services (“Services”). This Privacy Policy explains how we collect, use, and safeguard personal information, and the rights you have in relation to that information.

1. Information We Collect

We may collect and store the following types of personal information:

Client Information: name, law firm or organization, contact details (email, phone, address), and billing information.
Service Subject Information: names, addresses, and identifying details of individuals or corporations to whom legal documents must be delivered, as provided by our clients.
Service Records: notes of service attempts, affidavits of service, photographs, or other documentation necessary to complete or verify service.
Website Information: if you use our website, we may collect basic technical information such as IP address, browser type, and limited cookies for functionality and analytics.

We do not knowingly collect information from individuals under 18, except where legally required as part of a service directed by a client (e.g., service on a party to a proceeding).

2. How We Use Information

We use personal information solely to perform and support our Services, including:

Carrying out process serving and legal support tasks;
Preparing affidavits, certificates, and reports;
Communicating with clients regarding instructions, updates, and billing;
Complying with court and legal obligations;
Internal purposes such as invoicing, record-keeping, and compliance.

We do not sell, rent, or trade personal information to third parties.

3. Disclosure of Information

We may disclose information in the following limited circumstances:

To courts: when preparing affidavits of service or other sworn evidence.
To legal authorities: when required by law, regulation, subpoena, or court order.
To service providers: such as contractors, commissioners of oaths, or couriers engaged to assist in fulfilling Services.
To successors: if Excelsior undergoes a business transfer, merger, or acquisition.

We disclose only what is necessary to complete the requested Services or comply with law.

4. Retention of Information

Service records, including affidavits of service, are retained for a minimum of seven (7) years, unless a longer period is legally required.
Client billing and communications are retained for accounting and compliance purposes.
Information is securely destroyed once it is no longer required.

5. Security

We use commercially reasonable measures to protect personal information against loss, theft, unauthorized access, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and contractual restrictions. Requests may be directed to us using the contact details below.

7. Website and Cookies

Our website (https://www.excelsiorltd.ca) uses limited cookies and analytics tools to improve performance and user experience. You may adjust your browser settings to refuse cookies, though some website functionality may be affected.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Last Updated” date shown above. Continued use of our Services constitutes acceptance of any changes.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Excelsior Ltd.
123 Edward Street, Suite 279
Toronto, ON M5G 1E2

info@excelsiorltd.ca